Frequently Asked Questions
Everything you need to know about your Ducky electronics purchase.
What is the standard shipping time for electronic gadgets?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do my Ducky products come with a warranty?
Yes, all electronic devices purchased through Ducky come with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging, cables, and manuals to be eligible for a full refund or exchange.
How can I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's tracking portal.
Are the batteries included with my device?
Most of our rechargeable devices include built-in lithium-ion batteries. For products requiring external batteries, please check the 'In the Box' section on the specific product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.